Scanner Guns?

[Caiti]

I've been trying to install the scan gun and have successfully installed it on my computer but cannot get Infinity to recognize it as a tool. Has anyone done this before?

[Brian Sorensen]

Caiti,
This Brian Sorensen from c-Systems.
The scanners use a USB Serial Driver, and you must also scan a setup barcode to program the USB COM port emulation.
After the scanner is installed into Windows, open Infinity, choose Tools, then Devices, then Bar Code Reader, and then the correct COM port.
To get the correct driver, and the setup barcode, contact our Customer Support department, and they can assist.

[Caiti]

Brian, thanks for your help, but I have no options after I go to Tools, Devices. I have it on my other computers where you guys had set them up for us. But, not on the computer I'm adding. I'll have to call for help. Thank you!!